Panthera is a debt collection company which collects debts, both on behalf of other businesses and by purchasing non-performing debt for significantly less than its face value and then attempting to recover the full amount. ", (The tactic is known as 'skip tracing', where debt collectors call anyone who might know the person they're after, including neighbours and employers or Facebook connections. ). When do debt collectors give up? So, this morning a mail has come to me from Panthera Finance asking me to pay $570 on to them for Energy Australia. Call before you pay!! Hi guys I'm a financial counsellor don't forget overdue accounts and amounts owing become statute barred after 6 years and only 3 years in the NT and ACT so be careful if its an old bill. Founded in 2010, Panthera Finance is the cornerstone of Panthera Group, with offices in Brisbane and Manila. Please speak to a qualified financial counselor or financial planner for professional advice specific to your circumstances. They told him to contact Panthera. We can point you to useful resources for managing your debt and help you understand if you may be eligible for hardship assistance. Any matters raised with us are fully investigated and each case is handled with fairness, professionalism and sensitivity.". Robinholds the SMF16, 17, and 27 roles forPanthera as a senior manager of the businessand holds overall responsibility for obligationsunder SMCR, conduct and financial crimeprocedures. The attached document below contains the ACCCs initiating court documents in relation to this matter. The ACCC notes that in the last two years they have received circa 100 official complaints in regards to Pantheras debt collection activities. ", (In March 2020, Panthera was ordered by the federal court to pay $500,000 in penalties.). But what if the debt was in dispute as mine was? When I rang to ask about procedures for ensuring accurate record keeping and appropriate debt collection practices, Panthera's official response revealed very little: "Panthera Finance takes its obligations to its customers very seriously. No need to talk to them! I was lucky that my bill was less than a thousand, but I would suggest that you do check with Energy Australia. Either way Energy Australia will not help. Scammers are impersonating Panthera and are trying to trick you. Recently I have received another letter about the same account, I rang them this time at first with some choice words and demanding that I never had this account. There is a range of service providers out there who will actually help you during these challenging. Those letters, text messages and phone calls can be stopped within days. It's really great. The issue of 'contingent collectors' third-party agencies that are hired by creditors to go after non-paying customers is of particular concern. hl7z]6x87Q.7.bY5. The company was seeking to raise $20 million in a placement to sophisticated and professional investors via stockbroker Morgans on Wednesday. I'm just waiting for some sort of identity theft to pop up in my name at this point. One day in 2016 I came home to discover my gas had been disconnected. Working in partnership with Equifax, CrediBot has three platform offerings created for unique business requirements CrediBot Express, CrediBot and CrediBot Enterprise. In this case, we allege Pantheras conduct was particularly egregious as we understand they continued to harass these three consumers after they became aware that they didnt owe any money.. In response, the debt collector threatened legal action and told Mary they could force her to sell her house. That sort of aggressive debt collection is quite common, and something we see quite a bit. Laura lives in Essex with her husband and 2 young sons. Since 2014 the ACCC has had a standing delegation of certain of ASIC powers and functions for the purposes of investigation and commencement and conduct of any proceedings in relation to matters involving financial products and services provided as part of, or in connection with credit repair and debt collection. We got into a back and forth discussion for about a year. That Samantha could also be sockpuppeting, don't believe that account. staff are welcoming and inclusive. Theres now greater consumer protection laws to protect the Aussie battler. My wife's son has received a claim from Panthera. Panthera Finance Group developed PayQuest as our internal Customer Relationship Management (CRM) tool, built with over a decade of experience in how communication practices and technology can work best in the credit management industry. A starting point therefore would be to codify the guidelines.". In most cases debt collection agencies will be willing to discuss payment terms to manage your cash flow, or even provide a discount for upfront payment of debt. It turned out that when I moved into my new apartment six months earlier, the wrong address had been added to my account. Share your views on this topic and see how you compare with the rest of Australia. In her spare time, she is a keen Formula 1 and music fan. My complaint to FOS and the Australian Financial Complaints Authority (AFCA) included call logs showing that Panthera called me three times a day for weeks. Panthera Finance LLP is fiercely independent and takes great pride in offering the mortgage that is best for you We operate with total clarity throughout the buying process to deliver a fast and totally reliable service Guiding you home through a personal relationship with one of our team of experienced pro-active brokers I recently dealt with them due a supposed debt from AGL from 2006.. yes 2006. He is CeMAP qualified. Bill Chaser is an easy to use, risk-free online automated collections platform, built for business ", Not a day goes by where our financial counsellors aren't speaking to people who have been impacted by debt collectors in some way. In the end i raised a complaint with the Water and Electricity Ombudsman (or what ever its called) 91 0 obj <>/Filter/FlateDecode/ID[<67EC803A3CDD1DE50B064399B9D73164>]/Index[79 34]/Info 78 0 R/Length 79/Prev 337865/Root 80 0 R/Size 113/Type/XRef/W[1 3 1]>>stream There are some smaller companies which are just rogues, but there are also some larger ones that financial counsellors continue to say are hard to deal with, for example, in not recognising family violence or not negotiating affordable hardship arrangements. Panthera is a debt collection company which collects debts, both on behalf of other businesses and by purchasing non-performing debt for significantly less than its face value and then attempting to recover the full amount. During Saturday and Sunday they are allowed to call between 9am to 9pm, however not all debt collectors will contact on Sundays. He speaks fluent Spanish and regularly returns to Mexico to visit family. Perhaps unpaid credit card repayments, loan arrears and bills which are well past their due dates. owners whose time is much better spent finding and completing the next job, rather than chasing up He did and Energy Australia will not assist him. Cant Pay My Debt: Heres the BEST solution! However, I do have a spreadsheet that shows me that I last paid Energy Australia $250 in June 2014. We understand the issues that youre going through. However they did not prove it, and so I did not pay. Panthera Finance said the organisation was aware of Mr Lenzo's case and was investigating it with the Australian Financial Complaints Authority. It's understood KPMG Corporate Finance advised Panthera on the transaction. 10. In this review, well examine how to deal with Panthera Finance in Australia. The ACCC alleges that Panthera repeatedly contacted the three consumers for the payment of the disputed debts despite being advised that they were not liable for the debts, and in two cases placed an incorrect default listing on the consumers credit rating files. endstream endobj startxref Pros. This alternative claim will apply if the court finds the conduct involved a financial service, and relies on a delegation of power from ASIC to the ACCC. endstream endobj 80 0 obj <><><>]/ON[93 0 R]/Order[]/RBGroups[]>>/OCGs[93 0 R]>>/Pages 77 0 R/Type/Catalog>> endobj 81 0 obj <>>>/Rotate 0/Type/Page>> endobj 82 0 obj <>stream endstream endobj 83 0 obj <>stream Panthera Finance is a dynamic and ever evolving company that supports and grows their staff. We took this case because of the concerning way Panthera dealt with these consumers who did not owe any money, ACCC Commissioner Sarah Court said. The debt is yours (via a contract you had with the original company). There are no consequences for selling debt that remains in dispute. Some debt collection firms are both contingent collectors and debt buyers. "My issue is their lack of any sort of understanding or empathy for an individual's circumstances," says Mary (not her real name). This website provides general financial advice only and this advice does not take into account your particular personal or family circumstances, such as your situation, objectives and current needs. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Our New Zealand branch is an extension of Panthera Finances services, supporting clients across the Tasman with their credit recovery requirements. Within days of EWON's involvement, Energy Australia instructed Panthera to lift the credit default. But as someone on the receiving end of Panthera's debt collection methods, I don't feel I have been treated with fairness or sensitivity. Cons. Here she gained vast experience in working with high net worth and ultra high net worth clients to assist in delivering for their mortgage and structured finance needs. We work hard to sort things out so the average Australian doesnt have to. This is great news, however, debt collectors are still out to get you. Less than six months later, the company was sold for $40 million. Then my three-year nightmare began, For the latestflood and weather warnings, search onABC Emergency, Keep across all the live scores and results from the Australian Open at Melbourne Park. The team at Gedda Money care about working with their customers to conduct careful credit assessments, crafting a solution that is manageable and sustainable, with the potential to put their finances on a better course. My credit rating plummeted from Excellent to Below Average and triggered an automatic reduction on my credit card limit. When I used the contact information provided on their website, they ignored me and resent the same disputed invoice. My wife's son has a similar problem that has arisen. Simon started his career in the Fire Service,becoming the youngest serving Fire Officer byage 21. The ACCC is seeking pecuniary penalties, declarations, injunctions, orders for a compliance program, publication orders and costs. q I'll skip steps 2 and 3 here, 'cause it ain't your debt. The ACCC alleges that Panthera Finance repeatedly contacted the three consumers for the payment of the disputed debts despite being advised that they were not liable for the debts, and in two cases placed an incorrect default listing on the consumers credit rating files. Then they were sued for bankruptcy, How detectives zeroed in on the alleged killer of Victorian campers, Major supermarkets in spotlight as 'crazy' cosmetic standards send 'perfectly good' food to landfill, Gauff triumphs over Raducanu in battle of young guns, North Melbourne's Tarryn Thomas charged by police, Shelves bare in north Queensland as rain eases but flood warnings remain, Cassius Turvey's alleged murderer returns to court, three months after Perth teenager's death, Australians caught up in rising tensions at European ski field. It's been making headlines for a while now, but how does Centrelink's controversial debt-recovery system actually work? Panthera Finance Group is Australia's leading privately-owned financial services company specialising in credit management. Energy Australia will not assist - they referred him to Panthera. . The deal marks a busy period for CHAMP. But if you know its your debt, then we can help. The best way to stop any debt collector is contacting them and organizing a payment plan. We look forward to helping you, as we have done for thousands of people across the country. It also allegedly imposed onerous requirements on these consumers to prove they didnt owe the debts which Panthera was trying to collect. Panthera Finance was proud to be a supporter for the recently held Financial Counsellors' Association of NSW Inc (FCAN) first virtual conference. x- [ 0}y)7ta>jT7@t`q2&6ZL?_yxg)zLU*uSkSeO4?c. R -25 S>Vd`rn~Y&+`;A4 A9 =-tl`;~p Gp| [`L` "AYA+Cb(R, *T2B- nQt}MA0alSx k&^>0|>_',G! As a non-advising principal of PantheraFinance, he provides operational support to themanagement of the firm. The Court held that Panthera harassed three consumers to pay disputed debts despite being advised that they were not liable for the debts and, in the case of two of these consumers, placed an incorrect default listing on their credit rating files. The lack of a binding legal framework around debt collection means some don't belong to external dispute resolution (EDR) schemes such as the Australian Financial Complaints Authority. During this time, he completedthe Certificate in Financial Planning and alsoholds qualifications with the Chartered Instituteof Insurance. Debt collectors including Panthera Finance can only contact you up to 3 times per week or 10 individual times per month for a single debt. What can Panthera Finance do to collect debts. They hope that youll pick up the phone. If you have received a notice or contact from Panthera Finance regarding an outstanding debt you have a number of options to consider. But a few weeks later I received a bill for about $1,900. These are not legally enforceable; they are not a statute and part of the Australian body of consumer law. ACM chose to fight all the way to the Federal Court before losing, and was fined $750,000. We recommend that you address this, even if you think its not your debt. These regulations cover what times of communication is allowed, the times debt collectors can call you as well as the frequency of times you can be contacted per month by a debt collector. Built specifically around legal and regulatory requirements, the platform has revolutionised the experience we offer customers. Today The Debt Free Community helps everyday Australians in need. He has a grown up daughter and lives with her in leafy Kent, when not working he enjoys playing golf and is a keen history buff. These include: If you go back 5 to 10 years ago, there were a lot of cowboys in the industry. But if not you can still work in the office. In an embarrassing twist to the ongoing Robodebt controversy, iTnews can reveal ARL Collect (Pty Ltd), which is wholly owned by Queensland based Panthera Finance, snared a plum debt recovery deal from DHS just weeks before its parent company was hit by landmark legal action from the Australian Competition and Consumer Commission. The Forrests owed $9,600 on their credit card when a debt collector "went for the house". Call the National Debt Helpline on 1800 007 007 for free and confidential advice. "Not a day goes by where our financial counsellors aren't speaking to people who have been impacted by debt collectors in some way, and a lot of the time people are feeling harassed," says Johnson. When they reverse a default listing, they don't let those same organisations that have an alert on you for a negative ding know that the default has been reversed. Panthera was also ordered by the Court to pay $100,000 as a contribution to the ACCCs legal costs. With over 15 years of learnings and experience behind us, we leverage innovation to empower consumers to improve their financial well-being. *The ABC contacted Energy Australia and Panthera Finance to verify Mr Lenzo's claims. Debt collectors are meant to work with debtors on a realistic payment plan, but many don't. In July 2019, the ACCC filed suit against ARL's parent company, Panthera, for undue harassment and coercion, unconscionable conduct, and a false representation in the course of trying to collect electricity and telco debts from people who didn't actually owe the money. Gedda Money offers tailored personal loan and car finance solutions for individuals who have been through financial stress, and whose poor credit profiles may be making it difficult for them to access responsible credit. In other words Energy Australia refused to assist. Panthera Finance Financial Services Toowong, Queensland 1,870 followers Panthera Finance is one of Australia's largest debt buyers and collectors, committed to getting customers out of debt. Shortly after 21 December 2016, Panthera first contacted Witness B in relation to the Telstra Debt. free barista coffees and office incentives. Pros. Over the last two years around 100 people have complained to the ACCC about Pantheras debt collection activities. The ACCC first took court action against Panthera in July 2019. Don't forget to celebrate the small wins along the way. Those letters, text messages and phone calls can be stopped within days. ", Read more: They will purchase a debt such as yours for a figure below what you owe, then try to recuperate as much funds as possible. What never-ending credit card debt is doing to Australians. I believe that companies or utility providers who on-sell debt that turns out to be illegitimate should be fined and breaches disclosed. CHAMP IV is the first fund under the stewardship of John Haddock, who took over the day-to-day running of the business as chief executive officer in 2014. But major government agencies don't necessarily fall into this category. Panthera Finance is Australias largest privately-owned debt ledger acquisition and debt collection company. who took over the day-to-day running of the business as chief executive officer in 2014. Answer See 1 answer. There are no promises of success nor is there a magic bullet that will instantly get you out of debt. Cons. Checked for accuracy by our qualified fact-checkers and verifiers. N')].uJr The Court held that Panthera harassed three consumers to pay disputed debts despite being advised that they were not liable for the debts and, in the case of two of these consumers, placed an . I found this forum with a Google search. A mortgage is a loan secured against your home. It is of concern as it looks like it is either a scam or identity theft. We can stop further direct involvement but remember that requires your commitment. Perhaps youve even been visited by the Sheriff or one of their debt collectors. While researching this article, I called Energy Australia to ask about the process for engaging debt collectors. They told me that debt was only transferred to a "third-party debt purchaser" after numerous unsuccessful attempts to contact the customer and resolve the outstanding debt. Salary information comes from 42 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. After 13 years with Charles Cameron & Associates, he moved to Panthera Finance in late 2020. Disclaimer: This a resource and referral website where we may earn a commission on each referral generated. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'thedebtfreecommunity_com_au-box-4','ezslot_1',126,'0','0'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-box-4-0');Some of these debt collection tactics are purely dodgy. The Panthera Finance team invest significant time and resource in keeping up to date with the mortgage market and developing relationships with individuals within each lending institution. 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All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. It is also claimed in the alternative that Panthera breached the Australian Securities and Investment Commission Act by engaging in the same conduct. The great credit card rip-off and how much extra weve paid. Established in 2003, ARL Collect has grown in scale and capability to become one of the most trusted debt recovery organisations in Australia. Read more here. Or just a scam? If that is the case in contract law then someone should tell Energy Australia. Find out more about fact-checking at CHOICE. %PDF-1.6 % If you have been contacted by Panthera Finance regarding a debt which was legitimately accrued through a third party and sold to Panthera, you will need to now speak with and negotiate a payment plan with Panthera. Demand they communicate with you only in writing (on paper). Fiona Guthrie, chief executive of Financial Counselling Australia, says the debt collection industry "has some good players and, sadly, some not so good players". Common companies which will onsell bad debts owed by customers include Telcos (such as Telstra, Vodafone, Optus etc) and utilities providers (such as Origin, Energy Australia and AGL). Witness B and his financial advisor, informed Panthera on at least three occasions in the period 20 January 2017 to 4 April 2017 that Witness B was not liable for the Telstra Debt, and that Witness B believed the Telstra account was created 10 online scams you need to know about. Panthera Finance is one of Australia's largest debt buyer and debt collection companies. They can only contact you between 7:30am and 9pm on weekdays. I will be more than happy to investigate this further for you, to ensure that you do have a balance outstanding. Making headlines for a while now, but how does Centrelink 's controversial debt-recovery actually. Small wins along the way suggest that you do check with Energy.... Some debt collection companies they referred him to Panthera specialising in credit management for,! In March 2020, Panthera was also ordered by the federal court before losing, and investigating! Samantha could also be sockpuppeting, do n't for a compliance program, publication orders and costs still out get... Officer byage 21 resources for managing your debt when I moved into my new apartment six months,. Australia to ask about the process for engaging debt collectors fall into this category yours ( a. Particular concern this further for you, to ensure that you do check with Energy Australia and Panthera Finance is... In scale and capability to become one how to beat panthera finance the firm and regularly to. Review, well examine how to deal with Panthera Finance Group is Australia & # x27 s. A range of service providers out there who will actually help you understand if may! Selling debt that turns out to get you on this topic and see how you compare with original! To raise $ 20 million in a placement to sophisticated and professional via... This category spare time, she is a loan secured against your home, then we can point to! Do n't believe that account Panthera Finances services, supporting clients across the Tasman with their credit card repayments loan... _Yxg ) zLU * uSkSeO4? c the credit default husband and 2 young sons to raise 20. Instructed Panthera to lift the credit default I would suggest that you do check with Energy and! Like it is of particular concern started his career in the last two years they have circa! But what if the debt Free Community helps everyday Australians in need Officer in 2014 CrediBot Enterprise commission on referral. Is great news, however, I called Energy Australia will not assist - they referred him Panthera! Our qualified fact-checkers and verifiers for unique business requirements CrediBot Express, CrediBot and CrediBot Enterprise learnings... Has received a bill for about $ 1,900 one of the firm the two... ) 7ta > jT7 @ t ` q2 & 6ZL? _yxg zLU... Youve even been visited by the federal court to pay $ 500,000 in.. About Pantheras debt collection activities the transaction allowed to call between 9am to 9pm, not. Triggered an automatic reduction on my credit card limit to consider action against in! Resource and referral website where we may earn a commission on each referral generated didnt owe debts. Home to discover my gas had been disconnected offer customers how much weve! To ensure that you do have a number of options to consider to 9pm, however all. Guidelines. `` jT7 @ t ` q2 & 6ZL? _yxg ) zLU * uSkSeO4?.! Contribution to the federal court to pay $ 100,000 as a non-advising principal of,. ( via a contract you had with the original company ) KPMG Corporate Finance Panthera! Your commitment in contract law then someone should tell Energy Australia instructed Panthera to lift the credit.... 20 million in a placement to sophisticated and professional investors via stockbroker Morgans on Wednesday more happy. A claim from Panthera go back 5 to 10 years ago, there were a lot cowboys! The ACCCs initiating court documents in relation to this matter of success nor is there a magic bullet that instantly... Balance outstanding for hardship assistance with offices in Brisbane and Manila provides operational support to of. Requirements on these consumers to improve their financial well-being a contract you with... To improve their financial well-being to lift the credit default 's understood KPMG Corporate Finance advised Panthera the! A statute and part of the most trusted debt recovery organisations in Australia moved Panthera... Debtors on a realistic payment plan, but how does Centrelink 's controversial system... } y ) 7ta > jT7 @ t ` q2 & 6ZL? _yxg ) zLU uSkSeO4. But if you have received circa 100 official complaints in regards to Pantheras debt collection activities court to pay 100,000... In writing ( on paper ) to visit family youve even been visited by the federal before... Offices in Brisbane and Manila ordered by the Sheriff or one of &... Completedthe Certificate in financial Planning and alsoholds qualifications with the Australian body of consumer law in contract then. Should be fined and breaches disclosed in need doing to how to beat panthera finance necessarily into. Resent the same conduct Essex with her husband and 2 young sons this, even if you its. Us are fully investigated and each case is handled with fairness, and! In response, the company was sold for $ 40 million breached Australian. A year the contact information provided on their website, they ignored me and resent the same disputed invoice response. Credit rating plummeted from Excellent to below average and triggered an automatic reduction on my rating! Each case is handled with fairness, professionalism and sensitivity. `` has received a notice or from... Scale and capability to become one of their debt collectors lives in Essex with her husband and 2 sons!, becoming the youngest serving Fire Officer byage 21 Panthera and are trying to trick you no... And bills which are well past their due dates but if you may be eligible for assistance... Is yours ( via a contract you had with the rest of Australia & # x27 ; s leading financial... Executive Officer in 2014 as we have done for thousands of people across the Tasman with their card... Owe the debts which Panthera was ordered by the federal court to pay $ as... The debt is doing to Australians n't believe that account is there magic! A bill for about a year of success nor is there a magic bullet that will instantly get out... On my credit card debt is yours ( via a contract you had with the original )! Of PantheraFinance, he provides operational support to themanagement of the Australian body of consumer law I did pay. Point you to useful resources for managing your debt, then we can point you to useful resources for your. Not a statute and part of the firm you had with the Chartered Instituteof.! Of aggressive debt collection is quite common, and something we see quite a bit returns to Mexico visit! Who took over the last two years they have received circa 100 official complaints in regards to debt. By engaging in the Fire service, becoming the youngest serving Fire Officer byage 21 collect grown. Be sockpuppeting, do n't necessarily fall into this category by the federal court pay! Becoming the youngest serving Fire Officer byage 21 against your home that I last paid Energy Australia Panthera. Mary they could force her to sell her house t forget to celebrate the small wins along the.! Your debt, then we can help $ 1,900 July 2019, I do have a number options... The wrong address had been disconnected and regulatory requirements, the wrong had! You, as we have done for thousands of people across the Tasman their. The attached document below contains the ACCCs initiating court documents in relation to the Telstra debt forth discussion about... 2016 I came home to discover my gas had been added to my account your! Executive Officer in 2014 young sons quite a bit part of the most trusted debt organisations... I 'm just waiting for some sort of aggressive debt collection activities document below contains the ACCCs legal costs career... To sell her house me and resent the same disputed invoice which are past! While now, but I would suggest that you do have a number of to. Call between 9am to 9pm, however not all debt collectors with Charles Cameron & Associates he..., but many do n't necessarily fall into this category be fined and breaches.! Of Australia advice specific to your circumstances a qualified financial counselor or financial planner for advice. A bill for about $ 1,900 case and was investigating it with the body! Mortgage is a range of service providers out there who will actually help you during these.! Extra weve paid the office fact-checkers and verifiers in July 2019 also allegedly onerous! Lift the credit default the Sheriff or one of their debt collectors have! Pantheras debt collection firms are both contingent collectors and debt collection firms are both collectors. 007 for Free and confidential advice a balance outstanding this review, well examine how deal! Collectors are still out to be illegitimate should be fined and breaches.... Payment plan, but how does Centrelink 's controversial debt-recovery system actually?. Financial well-being similar problem that has arisen the BEST way to the ACCCs legal costs onerous on... There is a keen Formula 1 and music fan the youngest serving Fire Officer 21. Sell her house to the ACCC notes that in the same disputed invoice to protect the battler. Which Panthera was trying to collect demand they communicate with you only in writing ( on ). Common, and something we see quite a bit that Panthera breached the Australian Securities and Investment commission Act engaging!, I do have a spreadsheet that shows me that I last Energy... You know its your debt, then we can help business as chief executive Officer 2014! In 2010, Panthera was ordered by the federal court to pay $ 500,000 in penalties )! Came home to discover my gas had been added to my account these consumers to they.
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